Shipping Costs & Transit Times
All deliveries shipped by macodirect.de are insured against thievery as well as loss and damage in transit. As soon as you have received and confirmed your delivery, the insurance cover expires.
We process and ship orders during our general business hours. These are Monday to Friday, 8:30 am to 5:00 pm CET. Orders will be ready for dispatch within 1-2 business days (subject to availability).
South Africa
General Shipping Information
Delivery to South Africa takes place by our logistics partners DHL and UPS Express.
The delivery costs for shipments to non-EU countries are already quoted as net prices without VAT.
Shipping costs and delivery times
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| Service | Ø delivery time1 | Base priceplus costs per kilo | Costs per kilo | |
| DHL Standard | 8-13 | 28,00 € | 4,00 € | |
1 Delivery time in business days | Deliveries take place Monday to Saturday
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| Service | Ø Delivery time2 | Base priceplus costs per kilo | Costs per kilo | |
| UPS Express | 1-4 | 42,00 € | 12,00 € | |
2 Delivery time in working days | Deliveries take place Monday to Friday | Delivery cannot be effected on Saturdays, Sundays and public holidays.
Shipment tracking
Once we have sent your order, you will receive an e-mail notification stating the tracking number. You can check the status of your package at any time via the link in the e-mail. As a registered customer you will also find the link to follow your shipment in the ‘my account’ area.
Customs duties and taxes on deliveries to a third country (non-EU Member State)
If you have your principal domicile in a third country and we deliver the goods to the appropriate address in a non-EU member state, you always pay the net amount at www.macodirect.de.
All prices at macodirect are stated as gross prices (incl. VAT) but as soon as you log in to your customer account or select the destination country in the shopping cart, the VAT of all articles placed into the basket will be deducted.
Any import taxes as well as any customs duties or processing fees that may occur have to be paid directly to a domestic authority or our service partner (eg DHL, UPS or UPS Express). Please note that we will not be able to reimburse you for these costs, in the event of return of the items.
ANY QUESTIONS?
If you have any questions or problems concerning our shipping services, please contact our support team so that we can find an individual and appropriate solution for you.
OUR SERVICE-TEAM
Phone: +49 (0)40 23700888*
E-Mail: service@macodirect.de
*Mo. - Fr. 08:30 am - 5:00 pmCET