Customer service
Customer Service
Our aim is to offer you the best possible customer service. For us this means answering your questions and resolving any issues quickly and reliably. Our maximum response time by Email is 24 hours, often answering Emails much faster than this during working hours. Nevertheless we kindly ask for your understanding - in exceptional cases – if it might take a bit longer.
You can reach our customer service by:
Email: service@macodirect.de
Phone: +49(0)4023700888
You can also use our contact form for any requests. Click HERE to go to our online contact form.
Address:
Hans O. Mahn GmbH & Co. KG
Brookstieg 4
22145 Stapelfeld
Germany
Register number: HRA 2205 RE
EU-VAT-number: DE118812398
Opening hours
Our customer service department is available from 8:30 am - 5:00 pm CET, except for public holidays and weekends.
Public holidays in Germany 2017 - 2019 (out of office):
2017
Date |
Day |
Holiday |
| 1 Jan | Mon | New Year's Day |
| 30 Mar | Fri | Good Friday |
| 2 Apr | Mon | Easter Monday |
| 1 May | Tue | Labour Day |
| 10 May | Thu | Ascension Day |
| 21 May | Mon | Whit Monday |
| 3 Oct | Wed | Day of German Unity |
| 25 Dec | Tue | Christmas Day |
| 26 Dec | Wed | 2nd Day of Christmas |
2018
Date |
Day |
Holiday |
| 1 Jan | Mon | New Year's Day |
| 30 Mar | Fri | Good Friday |
| 2 Apr | Mon | Easter Monday |
| 1 May | Tue | Labour Day |
| 10 May | Thu | Ascension Day |
| 21 May | Mon | Whit Monday |
| 3 Oct | Wed | Day of German Unity |
| 25 Dec | Tue | Christmas Day |
| 26 Dec | Wed | 2nd Day of Christmas |
2019
Date |
Day |
Holiday |
| 1 Jan | Tue | New Year's Day |
| 19 Apr | Fri | Good Friday |
| 22 Apr | Mon | Easter Monday |
| 1 May | Wed | Labour Day |
| 30 May | Thu | Ascension Day |
| 10 Jun | Mon | Whit Monday |
| 3 Oct | Thu | Day of German Unity |
| 25 Dec | Wed | Christmas Day |
| 26 Dec | Thu | 2nd Day of Christmas |